Workforce Optimisation

  • Automate QA processes across all interactions
  • Easily identify specific areas where additional agent training may be required
  • Optimise sales operations.
  • Real Time Call Transcriptions
  • Unlimited Calling

About Us

Business ICT brings together Tier 1 carriers - Optus, Telstra, TPG, AAPT - and IT Specialists to give our clients the best comprehensive solution for their business; internet, phones, mobiles and tablets. With over 20 years combined experience in Telecommunications small to medium business market, Business ICT has adopted a “do it once, do it right” approach to deliver win-win solutions for our customers. In addition to delivering network solutions across all Tier 1 carriers, Business ICT also commission and manage:

  • Business Grade NBN and Internet
  • Hosted Cloud telephone systems
  • VOIP Telephony Solutions
  • Mobile Phone Integration
  • Cheaper SIP calls
  • Multi-site MPLS Managed Networks
  • Secure Cloud Environments

With sales offices in both Melbourne and Sydney, including a National Operations Centre running our fully redundant Australia wide network, Business ICT can deliver a solution via land, air and space.

What we offer

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Data Internet


Business ICT are able to deliver the Internet to your premises across a number of technologies.

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Cloud Services

Business ICT Services

Business ICT Migrate to Your Secure Cloud NOW!!!

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Telephone Systems

Business ICT offered full range of On-Site and Hosted Telephony Systems.

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Network as a Service

Business ICT Supplied and managed by us or managed by yourself, you choose...

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